Dallas classifieds    in seconds and no account is needed

Fort Worth Area Remote Services Technician (Work From Home)  

Location: Dallas, Texas , USA  x

Support.com. (NASDAQ: SPRT) provides online technology services to consumers and small businesses. We provide a world class customer experience by using an innovative model that combines a cloud-based technology platform with a fully distributed workforce. Support.com is defining a new category of technology-enabled services and growing rapidly each year!

As a member of this best-in-class technology services team you will:
• Answer calls and greet customers
• Review ticket in customer service tracking application
• Determine scope of issue
• Confirm customer agreement to conditions of service
• Manage credit card processing if necessary
• Follow through on warranty requests or open issues
• Encourage completion of customer survey
• Close the incident within recommended service times
• Properly document all support calls
• Adhere to quality standards set by company
• Represent company in a professional and ethical manner
• Maintain high level of customer satisfaction with focus on first call resolution

• Excellent written and oral communication skills
• Ability to interpret a flow chart to deliver a work process
• Ability to learn new technical concepts quickly
• Communicate technical directions over the phone to inexperienced computer users
• Excellent customer interaction skills
• Strong organizational and multitasking skills
• Ability to problem-solve
• Ability to follow written instructions
• Type 30 to 40 words per minute

Home network setup and repair including:
• Wireless configuration for all operating systems including Windows, iOS, OSx, and Android
• Windows network configurations on XP, Vista, and 7
• Router configuration
Peripherals set up:
• Game consoles
• iPads and other tablets
• Printer and/or folder sharing
• Wireless printers
• Minimum of 1 year experience setting up home networks (or equivalent technical training)
• 1 year of related experience in a customer service environment
• Understanding of wired and wireless home networks using multiple network technologies such as cable modems, routers, printers, etc. (DNS, DHCP, WAN, LAN, TCP/IP, Port Forwarding)
• Successfully pass our technical test and complete our interview process

Equipment Requirements:
• Minimum 3 GHz processor and 4 GB RAM with 1280x1024 minimum resolution
• Minimum OS of Windows XP SP3, .net4 with security patches applied
• Dual monitors: 17 screen or greater recommended
• Broadband connection (1.5MB down /512 kbps up)
• Anti-Virus Software

Working for Support.com:
• $11.00 per hour!*
• Overtime Available!
• 100% Work from Home!
• Medical, Dental, Vision benefits!
• 401K plan!
• Paid Time Off!
• Promotional Opportunities!
• Employee Stock Purchase Plan!

*$10.50 per hour plus $.50cent reimbursement

PLEASE use the link below to apply on our website!

Click here to apply


Safety Tips • Avoid scams and frauds by dealing locally.
• Be aware of deals involving moneygram, western union, wire transfer, cashier check, and shipping.
• Recommend meeting at Starbuck or any public places that have camera to do business

Similar classified ads - jobs in Dallas

Customer-Service-Support-Representative-Plano-Tx- Customer-Service-Support-Representative-Plano-Tx-

The Customer Service/Support Representative will interact directly with customers and be able to assist with support issues in a professional customer service manner. Responsibilities: Professionally communicate with current customers via the internet, phone, or email. Be able to provide decision making skills to impact customers experience in a positively. Respond and assist customers in a timely manner. Interact with Managers in learning and implementing procedures to best help with customer needs. Ability to to be detailed oriented and able to articulate to customers. The perfect candidate would have previous call center experience with some technical skills.
Desktop Support/Systems Admin (Commerce ) Desktop Support/Systems Admin (Commerce )

Currently hiring several IT Desktop Support Specialist for a 4 week project located in Commerce, Texas. - Help Desktop Support level 2 = $16 - Systems Admin = $18 Must have a CLEAR Criminal background and must be able to commit to the 4 week project to be considered. Requirements: ◙ Experience in technical support with strong technical problem diagnosis skills ◙ A degree or diploma in Computer Science, Management Information System or related field is a plus ◙ Excellent decision making and troubleshooting skills ◙ Excellent people skills, including good verbal and written communications skills (comprehend and speak English) ◙ Skilled at managing end user expectations ◙ Microsoft Certifications, such as Microsoft Certified Systems Engineer (MCSE), Microsoft Certified IT Professional (MCITP) or Microsoft Certified Desktop Support Technician (MCDST) is a plus but not required ◙ Experience with the following core technologies: ◙ Microsoft Office 2003
Help Desk Technician (Grapevine/Lewisville) Help Desk Technician (Grapevine/Lewisville)

Help Desk Technician: Job Requirements • Minimum of one year in a support environment, preferably involving at least 50% phone support • Strong customer service skills, must be able to manage difficult customers calling about recurring incidents • Strong trouble shooting skills: o HP Hardware (primarily laptops)  BIOS  Drivers o Windows Operating Systems and standard settings o WiFi and Networking o Logical step by step trouble shooting approach • Fluent in English • A+ Certification or equivalent (MCDST, etc.) or equivalent experience • Experience with remote control tools, especially LogMeIn Rescue • Hands on experience in repairing portable devices • Detail oriented • Good documentation and writing skills • Positive, outgoing attitude • Knowledge management skills and experience • Flexible schedule or able to work part time flex schedule Please send resume to be considered for these positions.

Copyright © 2018