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Fort Worth Area Remote Services Technician (Work From Home)  

Location: Dallas, Texas , USA  x
 
    

Support.com. (NASDAQ: SPRT) provides online technology services to consumers and small businesses. We provide a world class customer experience by using an innovative model that combines a cloud-based technology platform with a fully distributed workforce. Support.com is defining a new category of technology-enabled services and growing rapidly each year!

As a member of this best-in-class technology services team you will:
• Answer calls and greet customers
• Review ticket in customer service tracking application
• Determine scope of issue
• Confirm customer agreement to conditions of service
• Manage credit card processing if necessary
• Follow through on warranty requests or open issues
• Encourage completion of customer survey
• Close the incident within recommended service times
• Properly document all support calls
• Adhere to quality standards set by company
• Represent company in a professional and ethical manner
• Maintain high level of customer satisfaction with focus on first call resolution

Skills:
• Excellent written and oral communication skills
• Ability to interpret a flow chart to deliver a work process
• Ability to learn new technical concepts quickly
• Communicate technical directions over the phone to inexperienced computer users
• Excellent customer interaction skills
• Strong organizational and multitasking skills
• Ability to problem-solve
• Ability to follow written instructions
• Type 30 to 40 words per minute

Responsibilities:
Home network setup and repair including:
• Wireless configuration for all operating systems including Windows, iOS, OSx, and Android
• Windows network configurations on XP, Vista, and 7
• Router configuration
Peripherals set up:
• Game consoles
• iPads and other tablets
• Printer and/or folder sharing
• Wireless printers
Qualifications:
• Minimum of 1 year experience setting up home networks (or equivalent technical training)
• 1 year of related experience in a customer service environment
• Understanding of wired and wireless home networks using multiple network technologies such as cable modems, routers, printers, etc. (DNS, DHCP, WAN, LAN, TCP/IP, Port Forwarding)
• Successfully pass our technical test and complete our interview process

Equipment Requirements:
• Minimum 3 GHz processor and 4 GB RAM with 1280x1024 minimum resolution
• Minimum OS of Windows XP SP3, .net4 with security patches applied
• Dual monitors: 17 screen or greater recommended
• Broadband connection (1.5MB down /512 kbps up)
• Anti-Virus Software

Working for Support.com:
• $11.00 per hour!*
• Overtime Available!
• 100% Work from Home!
• Medical, Dental, Vision benefits!
• 401K plan!
• Paid Time Off!
• Promotional Opportunities!
• Employee Stock Purchase Plan!

*$10.50 per hour plus $.50cent reimbursement

PLEASE use the link below to apply on our website!

Click here to apply





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