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Homecare Office Manager 

Location: San francisco, California , USA  x
 
    

HIRED HANDS HOMECARE is a family owned and operated agency providing the highest quality caregiving staff to seniors. Our steadfast commitment to be the industry leader in our field has earned us an impeccable reputation within Marin, Sonoma and Napa Counties. We are now open in the Tri-Valley area and are looking for a motivated individual to help us grow our Pleasanton office. Position Description: The Homecare Manager's primary responsibility is the hiring and management of our caregiving staff, oversight of the schedule, and ensuring client satisfaction through day to day management of their care. Our top priority is to provide the highest standards of service to our clients and job satisfaction to our employees. Reports to: Erin Winter, Vice President of Operations Responsibilities: Personnel Management • Recruitment, interviewing, deciding on new hires, processing of employee files, reference checking. • Conduct Employee Orientations: establishes and assures adherence to policies and procedures of the agency. • Management of employee documentation and keeping employee files up to date. Providing direction, support, and motivation to the staff • Counseling employees on issues, which include verbal and written consultations and terminations. • Conducts/assists with employee trainings Staffing Supervision • Ensuring that the appropriate employee to match the client's needs and preferences is assigned to each case. • Striving to make sure that we are providing as much continuity as possible. Client Interaction • Performing as the main conduit of information interacting with client's family members, health care team, case managers, social workers, friends etc to answer questions and relay information. • Assuring ongoing client satisfaction through consistent check in calls to the client, responsible party and employee. Administration • Assuring that the office has all the proper forms and supplies needed. • Assuring that the organization of the office, it's files (hard and computer) are maintained in a thorough and detailed manner • Assistance with filling out paperwork needed by clients, employees and internal staff. • Administrative tasks Quality Assurance • Quality assurance is the most important aspect of the job!! • Customer and employee satisfaction are the keys to success. HIRED HANDS INC. is an Equal Opportunity Employer. This is a fulltime, exempt, salaried position.





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